Assistant Housekeeping Manager - Hotel Polaris

Responsibilities

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift.
• Effectively communicate changes of assignment sheets as they arise throughout the shift.
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.).
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas.
• Complete daily Quality Assurance Inspections of the Public Areas as well as guest floors.
• Instills a calm, organized approach when interacting in stressful situations.
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
• Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.
• Assist with department scheduling and maintaining proper labor standards.
• Assist with department inventory and ordering of cleaning supplies and product.
• Serve as the liason between Hotel Polaris and 3rd party contractors.
• Fulfill the duties of the department head in absence of the Director of Housekeeping.

Qualifications

• A high school diploma or general education degree (GED) or minimum of three to five years related experience and/or training; or equivalent combination of education and experience.
• Minimum of two (2) years supervisory experience in a high volume setting preferred.
• Previous hospitality experience in a AAA Four Diamond/Four Star quality organization preferred.
• Must be at least 18 years of age.
• Previous experience with Windows, Office, and property management systems highly desirable.
• Must be able to understand, speak, read, and write in the basic English language.
• Must have strong verbal and written communication skills, be highly organized, and detailed.
• Ability to work as a team-player and accept assignments from multiple individuals.
• Must be available to work, varied shifts and flexible schedules.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• COLORADO FAMILY AND MEDICAL LEAVE INSURANCE PROGRAM (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Pay

Salary range: $60,000 - $62,000/yr.

Schedule

Varying shifts and flexible schedules.