Assistant Housekeeping Manager

About the role

We are seeking an Assistant Housekeeping Manager to provide overall support to the operations of the housekeeping department. The Assistant Housekeeping Manager coordinates activities of housekeeping team members and inspects guest rooms and public areas to ensure quality standards are achieved. The ideal candidate will have proven comfort and experience interacting effectively with all levels of management, employees, and guests both inside and outside of the organization.

Responsibilities

• Inspect guest rooms, public areas, and heart of the house for cleanliness
• Train, motivate, coach, counsel, and discipline staff members
• Maintain a regularly scheduled cleaning program
• Maintain supply and linen inventories
• Update room statuses in the computer
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner

Requirements

• At least two years of housekeeping experience
• One year of supervisory experience
• Experience working in a union environment strongly preferred
• Fluency in the English language is required; a second language is strongly preferred
• Flexible schedule with ability to work any day of the week, including weekends and holidays
• Exceptional guest service skills and strong communication abilities
• Demonstrated ability to perform multiple tasks in a busy environment while remaining flexible
• Ability to work well in a team environment
• Maintain a professional appearance and manner at all times

Physical Demands

• Ability to lift, reach, bend, stoop, stand, and walk continuously
• Push, pull, and/or lift up to fifty (50) pounds
• Stand and walk for varying lengths of time, often for long periods
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling