Assistant Housekeeping Manager
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
Located on the southeastern coast of the pristine island of Lāna’i, Four Seasons Resort Lāna’i is an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort features outdoor restaurants, including Nobu Lāna’i, a kids’ club, Tennis Garden, cultural programming, beach and pool areas, Hawanawana spa, and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course offers ocean views on every hole. Island activities include sunset sails, whale watch tours, horseback riding, sporting clays, archery, biking, hiking, aerial adventures, and Hawaiian wayfinding at the on-site observatory.
About the role
Our Assistant Housekeeping Manager oversees daily Housekeeping shift operations to ensure guest rooms and public spaces consistently reflect Four Seasons standards of luxury, cleanliness, and presentation. They lead and support the team to deliver an exceptional guest experience through strong attention to detail, effective productivity management, and adherence to Forbes Five-Star service standards.
Responsibilities
- Supervise and lead Housekeeping staff across guest rooms, public areas, and designated spaces by interviewing, training, mentoring, and coaching team members to consistently meet Forbes Five-Star and Five-Diamond standards
- Conduct performance evaluations, administer corrective action when necessary, and ensure accurate daily labor reporting and timely bi-weekly payroll submission
- Maintain clear communication and provide prompt follow-up on operational issues, guest requests, and special requirements
- Schedule staff and coordinate daily assignments, overseeing the smooth start and execution of each shift
- Monitor team performance to ensure productivity goals, quality standards, and guest expectations are consistently achieved
- Perform daily inspections of guest rooms, public areas, and Sensei Wellness spaces to uphold the highest luxury and operational standards
- Handle guest complaints and requests with professionalism, discretion, and attention to detail, accommodating special requests whenever possible
- Interact with guests in person and by phone while consistently upholding Four Seasons benchmark service standards
- Take proactive measures to ensure the safety, security, and well-being of guests and employees
Requirements
- Legal work authorization in the United States (unless currently in a managerial position at another Four Seasons location, qualifying for L-1 Visa sponsorship)
- Ability to work a flexible schedule, including holidays, weekends, and variable shifts (24/7 operational environment)
- Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
- Minimum 2 years of supervisory experience in Housekeeping within a hotel or resort environment (preferred)
Benefits
- 100% employer-contributed Medical, Dental, and Vision benefits
- Competitive wages and additional benefits (Retirement Plan, Wellness Credit, Travel Credit)
- Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner-subsidized on-island housing, inter-island airfare to Oahu, and other resources
- Comprehensive learning and development programs
- Energizing Employee Culture where you are encouraged to be your true self
Pay
Salary Range: $75,000 – $79,000