Assistant Housekeeping Manager

Join us as a full-time Assistant Housekeeping Manager at CoralTree Residences Collection at the Wailea Beach Villas in Maui, Hawaii. CoralTree Residence Collection is recognized for managing premium and luxury residential resorts, vacation homes, and hotels, defined by genuine purpose, pride, and a sense of place.

Pay

$58,000.00 to $62,000.00 a year

Benefits

• Free room nights at CoralTree Hospitality Group properties
• Friends and Family discounted rates at CoralTree Hospitality Group properties
• Up to 24 days of Paid Time Off (PTO)
• 401(k) Retirement Savings Plan with company match
• Group medical, dental, vision, life, and disability benefits
• Paid Parental Leave
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail (e.g., Walt Disney World, Live Nation, Samsung, Hertz)

Responsibilities

• Provide first-class service and maintain rental program and Villa Care units in excellent condition
• Foster a positive team attitude among employees and ensure safety and security by supervising the housekeeping department
• Coordinate with owners, the front desk, and other related departments
• Lead by example, motivate, and guide the Housekeeping Team to meet guest, team member, and owner needs and expectations
• Oversee and manage housekeeping operations in collaboration with various departments
• Plan, organize, staff, direct, and control the CTRC Rental Program following CTRC policies and procedures
• Develop maximum profits through cost and labor control
• Ensure consistent quality, exceeding owner and guest expectations
• Monitor and achieve guest and owner satisfaction scores
• Problem-solve and address operational challenges while improving the operation
• Conduct daily inspections of property/units and work areas to ensure the highest standards of cleanliness
• Report defects, housekeeping issues, work orders, preventive services, and cleaning services via the property management system
• Manage storage, inventory, and distribution of cleaning supplies, linen, and guest resale items
• Report team member accidents and injuries
• Maintain positive homeowner relationships while representing the value of the CTRC rental program

Requirements

• High School diploma or GED
• One to two years of previous supervisory or management experience with a commitment to guest service and satisfaction
• Experience in a four or five-diamond property preferred
• Excellent time and project management skills
• Proven presentation skills
• Strong leadership and management abilities
• Strong written and oral communication skills for effective interaction with homeowners, guests, and team members
• Basic grammatical knowledge for writing business letters and inter-office memos
• Proficiency in Microsoft Office suite and ability to learn new software
• Functional knowledge of basic mathematics, analytical skills, and budget maintenance
• Functional knowledge of basic business procedures