Assistant Housekeeping Manager

Bring your passion for luxury hospitality to the shores of Ka'anapali Beach. At CoralTree Residences Collection, we believe that exceptional service is defined by people with a genuine purpose and a deep sense of place. As our full-time Assistant Housekeeping Manager at the Ka'anapali Ali'i, you will lead a dedicated team to maintain the highest standards of our premier, luxury residential resort. Come be a part of a culture that celebrates pride in every detail.

About the Role

CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes, and hotels; defined by people with genuine purpose, pride, and a sense of place.

Pay

$56,000.00 to $65,000.00 a year

Benefits

• Free room nights at CoralTree Hospitality Group properties
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Up to 24 days of PTO (Paid Time Off)
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Paid Parental Leave
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail, including Walt Disney World, Live Nation, Samsung, Hertz, and many more

Responsibilities

• Provide first-class service and maintain the rental program and Villa Care units in excellent condition
• Foster a positive team attitude among employees and ensure safety and security by supervising the housekeeping department
• Coordinate with owners, the front desk, and other related departments
• Lead by example and exhibit experienced leadership to motivate and guide the Housekeeping Team, holding team members accountable to ensure guest/team member/owner needs and expectations are met
• Oversee and effectively manage housekeeping and collaborate with various departments
• Plan, organize, staff, direct, and control the CTRC Rental Program following CTRC policies and procedures
• Develop maximum profits through cost and labor control
• Ensure consistent quality, exceeding owner and guest expectations
• Monitor and achieve guest and owner satisfaction scores
• Problem-solve and address issues proactively while embracing opportunities to improve operations
• Conduct daily inspections of property/units and work areas to ensure the highest standards of cleanliness are met
• Assist with reporting all defects, housekeeping issues, work orders, preventive services, and cleaning services via the property management system
• Ensure timely and effective reporting of issues in the property management system
• Manage storage, inventory, and distribution of cleaning supplies, linen supplies, and guest resale items
• Report team member accidents and injuries
• Maintain positive homeowner relationships while representing the value of the CTRC rental program

Qualifications

• High School diploma or general education development (GED) diploma
• One to two years of previous supervisory or management experience with a commitment to guest service and satisfaction; experience in a four or five-diamond property is preferred
• Excellent time and project management skills, as well as proven presentation skills
• Demonstrated leadership and management skills
• Strong written and oral communication skills to effectively interact with homeowners, guests, and team members
• Basic grammatical knowledge to write effective business letters and inter-office memos
• Functional skills involving the usage of the Microsoft Office suite and the ability to learn new software and related applications
• Functional knowledge of basic mathematics and analytical skills, and experience with producing and maintaining budgets
• Functional knowledge of basic business procedures