Assistant House Manager

About the role

Are you passionate about live theater and love creating memorable experiences for others? We’re looking for a friendly, proactive, and detail-oriented Assistant House Manager to help ensure our patrons enjoy a safe, welcoming, and unforgettable visit— from the parking garage to curtain call. This is a fantastic opportunity for someone who thrives in a people-focused environment and wants to be part of the magic behind the scenes at one of San Diego’s premier theaters.

Key responsibilities

• Deliver exceptional customer service to patrons throughout their theater experience.
• Collaborate with Stage Management and Box Office teams to ensure smooth and timely performances.
• Support patrons with special needs and ensure accessibility and safety protocols are followed.
• Maintain cleanliness and readiness of lobbies and theater spaces.
• Respond to any facilities needs during performances.
• Assist in maintaining inventory of Front of House equipment (e.g., ticket scanners, assistive listening devices).
• Help coordinate accessibility services (e.g., ASL interpretation, audio description and closed captioning).
• Aid in event setup, coordination, and breakdown.
• Secure theater premises post-performance.
• Help the House Manager ensure performances start on time.
• Act as a liaison between Front of House and backstage teams.
• Take on special projects as assigned by the House Manager or Operations team.

Qualifications

• A love of live theater and a desire to be part of a collaborative, creative environment.
• Availability to work evenings, weekends, and occasional weekdays or holidays.
• Prior experience in customer service, hospitality, or event management is preferred.
• Strong communication and interpersonal skills.
• Calm under pressure and able to respond quickly to emergencies.
• Ability to lead and motivate volunteers and Audience Concierges.
• Basic computer literacy (email, internet).
• First Aid/CPR certification (or willingness to obtain).
• Experience working with diverse communities and individuals with disabilities is a plus.

Physical requirements

• Regularly stands or walks for extended periods.
• Comfortable with navigating stairs and moving throughout the theater.
• Frequently lifts or moves items weighing up to 25 lbs.
• Frequent talking, listening, and engaging with patrons.

Perks of the job

• Paid sick leave.
• Complimentary tickets to Playhouse performances.
• Be part of a passionate, theater-loving team.
• Opportunities to grow within a respected arts organization.
• Work in a beautiful, vibrant campus setting.