Assistant Hospitality Manager - Beringer

About Us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities. At TWE we cultivate our teams to be their best, and in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.

About Beringer

The epitome of a modern classic, Beringer has been Napa Valley’s benchmark producer since its establishment in 1876. Beringer crafts classic wines from Napa’s finest appellations and Beringer’s exceptional collection of vineyards. Beringer is not just a name on a bottle. It is an authentic brand filled with the spirit of American optimism. It’s consistent, trusted and respected. It’s forward-looking, but also extremely proud of its past. The historic estate in St. Helena offers a tradition of hospitality that defines the Napa Valley.

About the Role

The Assistant Hospitality Manager plays a frontline leadership role in delivering exceptional, high-volume, high-touch guest experiences across Beringer’s entry-level tasting room space, gift shop, and tours. This role is responsible for driving growth across core tasting room business, tour experiences, and international programs, with a strong focus on the Knight’s Valley portfolios. You will lead and coach a large hospitality team, partner cross-functionally to deliver seamless end-to-end experiences, and serve as a visible presence on the floor, setting service, sales, and brand standards while meeting key financial and growth objectives.

Responsibilities

• Manage and drive growth of the entry-level tasting room, historic caves and gift shop, delivering elevated service with a focus on Knight’s Valley portfolio
• Manage and grow tour experiences, ensuring offerings align with guest demand, brand positioning, and revenue goals
• Lead the development and expansion of the Knight’s Valley Program
• Partner with Trade teams, domestic and international, to host and accommodate consumers and partners
• Oversee daily operations as Manager on Duty, including staffing, scheduling, cash handling, and service execution
• Drive the culture established in our hospitality academy to lead, train, and coach a large hospitality team to achieve sales, wine club, and guest experience targets
• Monitor service delivery to ensure luxury-level consistency across tastings, tours, and retail interactions
• Drive sales performance, wine club conversion, and average order value while managing labor, inventory, and cost controls
• Resolve guest service and operational issues in real time, maintaining a calm, professional presence
• Collaborate with Marketing, Events, and Central Operations to execute programming, promotions, and experiences

Requirements

• Strong hospitality leadership experience in a fast-paced, guest-facing environment
• Energized by driving sales growth while delivering exceptional guest experiences
• Comfortable leading, training, and motivating large teams to high performance standards
• Strong operational discipline, including scheduling, cash handling, and inventory management
• Clear and confident communication with guests, team members, and cross-functional partners
• Value accuracy, consistency, and brand integrity in service and wine education
• Adaptable, resilient, and calm under pressure during high-volume periods
• Open to working weekends, holidays, and a flexible schedule
• Interest in international guests and cross-cultural hospitality experiences

Benefits

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose!
• Paid Parental & Caregiver Leave: Generous time off for life’s big moments.
• Volunteer Days: Get paid to give back—2 full days each year!
• Flexible Work Options: Hybrid and custom schedules available for certain roles.
• Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program.
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.
• Recognition & Rewards: Celebrate wins and earn fun rewards.

Pay

The base pay range offered for this position is $69,000 to $80,500 per year and other benefits. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data.