Assistant Guest Services Manager

Job Summary

The Assistant Guest Services Manager will assist the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. This role involves proactive customer service, performance improvement recommendations, and maintaining high standards of professionalism and cleanliness.

Essential Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment, including proactive greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all activities related to valet operations.
• Recommend measures to improve performance, guest satisfaction, and increase efficiency.
• Perform Evolution and Forbes Standards training as required.
• Conduct the “Daily Huddle” during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Avoidance of quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Absolutely ensure standards of professionalism and cleanliness are always maintained.
• Prepare schedules and compile payroll data as requested by the Guest Services Manager.
• Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
• Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
• Other duties as assigned.

Minimum Education Required

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.