Assistant Guest Service Manager

About the role

This position assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk, maximizing profitability, and ensuring high levels of guest satisfaction are achieved. This position may direct the work of others, i.e., delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. They act as the manager on duty in the absence of the Guest Service Manager.

Responsibilities

• Assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk
• Maximizes profitability
• Ensures high levels of guest satisfaction are achieved
• Works as part of a team to deliver attentive, friendly, efficient and hospitable service
• Communicate effectively with guests
• Sell reservations
• Handle all guest accounts efficiently and accurately
• Assist in all phases of guest experience such as check-in, check-out, and problem resolution
• Act as the manager on duty in the absence of the Guest Service Manager

Requirements

2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus

Qualifications

Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems

Skills

N/A

Benefits

Join a Team that Puts Your Well-Being First!

Pay

N/A

Schedule

N/A

Company Information

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

Technical Skills

N/A

Equal Opportunity Employer

Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.