Assistant Guest Service Manager

About the role

This position assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. They act as the manager on duty in the absence of the Guest Service Manager.

Responsibilities

• Assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk.
• Maximizes profitability by managing the front desk operations effectively.
• Ensures high levels of guest satisfaction through attentive, friendly, efficient, and hospitable service.
• Works as part of a team to deliver attentive, friendly, efficient and hospitable service.
• Delivers effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
• Acts as the manager on duty in the absence of the Guest Service Manager.

Requirements

2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus.

Qualifications

Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems.

Skills

N/A

Benefits

Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Pay

N/A

Schedule

N/A