Assistant, Grand Vendeur - House of Dior NY

About the role

The Assistant, Grand Vendeur is responsible for supporting the Grand Vendeur with daily tasks, maintaining high standards of customer service, and managing client communications.

Responsibilities

• Assist Grand Vendeur with all appointments and client communications
• Process transactions on behalf of the Grand Vendeur
• Provide aftersales service to Grand Vendeur clients
• Affiliate communication with clients, management, and boutique network
• Manage all incoming requests to the Grand Vendeur
• Prioritize and project manage deliveries and shipments for Grand Vendeur clients
• Affiliate with gifts and letters for clients (birthdays, anniversaries, etc.)
• Record client details and maintain client profiles within Dior Star CRM platform
• Affiliate with sales through wechat platform on behalf of Grand Vendeur

Requirements

• 1-2 years of retail experience, preferably in a luxury market
• Strong brand and product knowledge
• Excellent interpersonal and relationship building skills
• Strong communication skills
• Remain calm and organized while operating at a fast pace

Profile Skills and Competencies

• Sense of urgency and strong communication skills
• Excellent attention to detail and ownership of client information
• Strong follow up and follow through skills
• Agile and adaptable
• Excellent organizational skills
• Ability to learn quickly when facing new problems
• Ability to think outside the box when solving client problems
• Ability to multitask and work efficiently