Assistant Golf Professional

Woodholme Country Club, located in Pikesville, MD, is seeking a driven individual eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

The Woodholme Country Club golf course was designed in 1927 by Herbert Strong, one of the pillars of the "Golden Age of Golf Design." Built over natural terrain with minimal earth movement, it features small greens, deep green-side bunkers, and undulating fairways. Significant elevation changes add to its uniqueness. The course includes pure bent grass greens, tees, and meandering fairways. Five sets of tees range from 5,503 to 7,226 yards with seven water crossings, five par 5's, and an uncommon par 73. The course is impeccably maintained, a true hidden gem.

About the Role

Assists in administering all daily operations including facilitating sales, assisting with merchandise, operating POS system, managing handicap and tee sheet applications, acting as ranger, starter, guest relations, and handling outside service or golf shop shifts.

Responsibilities

• Administers all point of sale application revisions and needs as it applies to green fee sales, merchandise sales, and member/guest billing.
• Coordinates with Accounting Departments on policy and procedure revisions, updates, and implementation.
• Reconciles daily tee sheets, performs check-in, and receives payments from members and guests.
• Resolves discrepancies related to duplicate charges and over or under payment.
• Tracks all force posts and no-show charges as applicable.
• Initiates and promotes all club golf activities.
• Creates lesson plans and provides both individual and group instruction.
• Maintains a clean, orderly, and well-stocked golf shop.
• Assists retail buyer with procurement and merchandise and shop assistants with merchandising and sales.
• Supervises preparations for all golf outings including scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets, and hole assignments.
• Monitors all members’ scores, reports handicapping to USGA, and bills members.
• Assists the Manager in interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining maintenance associates addressing complaints and resolving problems.
• Assists in the management of department members including Starters, Player Assistants, and Guest Services Attendants.
• Ensures effective orientation and training for each new associate.
• Assists in developing ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs, and other expenses.
• Implements and maintains excellent service to achieve guest satisfaction.
• Conducts staff meetings with subordinates.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Requirements

• Associate’s degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Current PGA/LPGA Membership.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time systems.

Physical Demands

• Regularly stands, walks, and sits.
• Occasionally climbs or balances; stoops, kneels, crawls, or crouches.
• Frequently uses hands; reaches with hands and arms.
• Frequently talks or hears, tastes, or smells.
• Occasionally lifts up to 50 pounds.

Work Environment

• Occasionally works in wet or humid conditions (non-weather).
• Frequently works in outdoor weather conditions.
• Moderate noise level.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.