Assistant General Manager (Sbarro)

About the role

LV Petroleum is searching for an Assistant General Manager (AGM) for Sbarro's located inside a fast-paced travel center. This role is ideal for a restaurant leader passionate about providing excellent customer service.

Responsibilities

• Staff Management & Leadership
  • Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
  • Supervise and motivate restaurant staff, providing guidance and support during shifts.
  • Delegate tasks effectively to team members, ensuring work is completed in a timely and efficient manner.
  • Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
• Customer Service
  • Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
  • Handle customer complaints and concerns in a professional and timely manner, resolving issues to the customer's satisfaction.
  • Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
• Financial Management
  • Assist in managing the restaurant's budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
  • Help track sales, expenses, and daily financial records.
  • Assist with payroll processing and ensure labor costs are within budget.
• Safety & Compliance
  • Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
  • Implement and enforce cleaning and food safety procedures for staff.
• Marketing & Promotion
  • Assist with local marketing efforts and promotions to increase awareness and drive sales.
  • Help execute promotional campaigns and ensure they are well communicated to customers.
  • Support initiatives that attract new customers and retain loyal ones.
• Reporting & Communication
  • Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
  • Provide feedback on restaurant performance and recommend strategies for improvement.

Requirements

• Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
• Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
• Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
• Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and make quick, effective decisions.
• Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities