Assistant General Manager - RaleighFull-time

About the role

Assistant General Managers are responsible for overseeing either the front of house or back of house operations within the store, including all assigned crewmembers. They serve as the beacon of Roots culture, shepherding core values throughout the crew and fostering enjoyment and engagement for all employees. As the expert crewmember for their segment of the store, they must be competent in all positions while acting as a coach and trainer for all crewmembers and shift leaders. The store typically has 1‑2 Assistant General Managers who work as peers and report directly to the general manager. Assistant General Managers rotate between managing FOH and BOH operations on a regular cadence, gaining expertise in both areas of the operation.

Responsibilities

• Learn, qualify, and master all functional positions within your segment, including dish, grill, line, and prep.
• Execute your own, and train others to manage shifts with a focus on creating amazing customer and employee experiences.
• Complete and oversee all day‑to‑day administrative tasks.
• Promote the Roots culture actively to the entire crew, through example and focused communication, to ensure that your Roots Natural Kitchen is a special experience day‑in and day‑out for all employees.
• Be cheerful, smile and ensure your crew is friendly, attentive, and helpful.
• Be empathetic to others. Support your crew by listening, understanding, and taking action as appropriate.
• Exemplify Roots principles through servant leadership and instill these characteristics in others through recognition, validation, and constant communication.
• Ensure all new employees meet our