Assistant General Manager (Popeye's)

Key Responsibilities

• Assist in overseeing the daily operations of the Popeye's restaurant to ensure a smooth and efficient service
• Ensure that food is prepared according to Popeye's standards, ensuring consistency and quality
• Monitor inventory levels and ensure stock is replenished as needed
• Ensure that all health, safety, and cleanliness guidelines are followed consistently
• Help manage opening and closing procedures, including cash handling and securing the premises
• Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms
• Assist in recruiting, training, and onboarding new team members
• Provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures
• Help develop staff schedules to ensure the restaurant is adequately staffed for peak hours
• Promote teamwork and foster a positive work environment to keep staff motivated and productive
• Address employee performance issues, and provide constructive feedback to help employees grow
• Ensure high levels of customer satisfaction by providing quality food and excellent customer service
• Handle customer complaints or issues in a professional manner, resolving them to the customer's satisfaction
• Help implement strategies to improve guest experiences and encourage repeat business
• Monitor the service team to ensure a friendly and efficient experience for guests
• Assist in monitoring restaurant costs, including labor, food, and supplies
• Help manage cash flow, ensure proper cash handling, and oversee daily transactions
• Ensure that food costs, waste reduction, and other operational costs are kept within budget
• Assist with daily sales tracking and inventory management to maintain profitability
• Ensure compliance with all local, state, and federal health and safety regulations
• Enforce Popeye's policies and procedures for food handling, employee safety, and cleanliness
• Assist in performing safety checks and ensuring that equipment is in working order
• Participate in audits and inspections as required by KFC and regulatory authorities
• Assist in training new hires and ongoing development of current team members
• Promote a learning culture by offering support and guidance to staff as they improve their skills
• Conduct performance evaluations and help identify opportunities for employee growth
• Assist in local store marketing efforts to promote Popeye's products and services to the community
• Ensure that promotional materials and special offers are implemented and communicated to customers

Skills & Qualifications

• Education: High school diploma or equivalent (required); some college or business management coursework is a plus
• Experience: At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities
• Leadership Skills: Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals
• Customer Service: Excellent customer service skills with the ability to handle challenging situations calmly and professionally
• Problem-Solving: Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment
• Time Management: Ability to prioritize and manage multiple tasks efficiently
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff
• Attention to Detail: Ability to maintain high standards for food quality, cleanliness, and safety
• Flexibility: Ability to work various shifts, including nights, weekends, and holidays, as needed
• Physical Demands:
  • Ability to stand, walk, and move throughout the restaurant for extended periods
  • Ability to lift and carry items up to 50 pounds
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits

• Weekly pay
• Opportunities for growth and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)
• Employee discounts
• Training programs available to help develop managerial and leadership skills