Assistant General Manager/Operations Manager - Sabal House

Job Description Assistant General Manager/Operations Manager Luxury Boutique Hotel | Rooms-Only Property The Sabal House, managed by Hay Creek Hotels, is actively searching for an efficient, detailed, and self-motivated Assistant General Manager/Operations Manager to join our team of professionals to assist in overseeing all departments of the Hotel under the direction of the General Manager. To maximize profitability, control costs, and ensure quality standards are met while ensuring and providing 100% guest satisfaction. Job Summary Consistently practice, lead, and train staff in all HCH service culture programs, procedures and guest service standards.Assist GM in operational staffing needs to include: hiring, training, scheduling, evaluating, counseling, disciplining, and motivating of new hires.Maintain, build, and adhere to all HCH Standard Operating Procedures (SOP's) and Local Hotel Policies.Assist GM in the management of daily operations including service standards, promotions, marketing, comps and voids, capitalizing sales, inventory and budget.Manage and oversee housekeeping department to include room inspections and inventory of room supplies.Oversee upkeep and maintenance of the property and work in conjunction with on-site maintenance staff.Adhere to all systems and controls including checkbook accounting standards.Manage department expenses to ensure they are in line with monthly budget. Assist department managers in financial budgeting, managing expenses and costs, and assist in reaching overall financial goals. Ensure monthly department meetings are being held and attend as needed.Schedule and conduct meetings to support and refresh hotel standards where needed.Implementation and maintenance of a successful Yield Management Program.Coordinate with GM and third party media managers to increase SEO and maintain upkeep of all media sources including; Hotel website, Social Media Pages, Google+, etc.Assist in the development and implementation of third party promotions, internal marketing initiatives, packages and other offerings.Answer the phone and operate the telephone switchboard using proper phone etiquette and scenarios.Attend industry events, community events and act as an ambassador of the Hotel and HCH.Create/develop and facilitate delivery special guest amenities for VIP guests.Ensure all public space cleanliness meets HCH standards. Ensure complimentary lobby services (i.e. coffee and cookie areas) are replenished and maintained.Answer inquiries pertaining to hotel services, registration of guests, area shopping, dining, entertainment, and travel directions.Work in conjunction with all departments and their managers, contacting the necessary persons when a problem is reported.Professionally handle guest complaints, apologize and empathize with guests, solve the issues mentioned in a timely fashion, and follow up with the guest using HCH service culture standards.Review daily reservation transaction reports, forecasts and Revenue Reports each day and ensure overall accuracyRemain present on property during peak service dates and times. All managers are expected to be customer-facing, readily available, and turn attention to guest needs at peak times.Remain aware of room availability and guests' accounts, as well as reservations on the books, to anticipate and determine staffing levels and overall service needs.Have a thorough working knowledge of hotel Property Management System.Flexibility to complete daily operational needs wherever and whenever needed in order to satisfy any gaps in operations or service needs, including entry level job duties and job duties in other departments, all according to HCH SOP's.Understand, practice, and enforce all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy. Required Experience 3+ Years Engineering/Maintenance experience, hotel environment highly preferred.Previous professional HVAC, Electrical, Plumbing, or Construction experience a plus.Familiar with web-based maintenance work order programs a plus.Some Microsoft Office skills required, including experience with Outlook (email), Word, and Excel.Proven communication, leadership and management skills.Ability and willingness to be on-call 24/7 for emergencies.Clean work habits with great attention to detail.Able to furnish a valid driver's license.Ability to multitask and prioritize effectively while maintaining calmness, composure, and hospitality. Benefits Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.Competitive Salary/WagesCompetitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.Standard Annual Performance/Salary ReviewsMerit and Cost of Living AdjustmentsComplimentary Meals DailyFree ParkingEmployee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.50% Discount when Dining at any HCH Property.Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.Supportive, open-door policy work environment.Work Culture that is fun, energetic and motivating.Employee Recognition Program - 'Delight and Surprise Dollars' About Hay Creek Hotels Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Keyword: hotel, engineer, hvac, hotel maintenance, maintenance manager, facilities, boutique, inn manager, maintenance engineer, chief engineer