Assistant General Manager - Niles

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. The Assistant General Manager will report to the General Manager and is responsible for managing and developing team members, formulating and executing account strategy, and acting as a thoughtful leader and confident decision maker. This role involves measuring and monitoring performance and culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Responsibilities

• Act as the client’s main point of contact and an extension of the client’s internal teams.
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with the client’s internal team to keep the internal rider-facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance.
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Requirements

• 5 years of relevant experience in transit transportation demand management, customer service, or hospitality.
• Experience with Project Management in cross-functional environments.
• Ability to set goals and a proven ability to achieve job performance metrics.
• Excellent written and oral communication, interpersonal, and presentation skills.
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Ability to master and effectively use various technology platforms.
• Experience with Microsoft Office Suite, Tableau, and Forms for survey generation.
• Passion for alternative modes of transportation is a plus.
• Open for relocation for launch projects nationwide.

Qualifications

• Bachelor’s degree (preferred).
• Work experience in public or private alternative transportation demand management (TDM).
• Experience and thorough knowledge of DOT and/or OSHA regulations.
• Licensed Class B driver (Passenger and Air brakes endorsement) (preferred).
• Prior knowledge of DMV policies and procedures.

Skills

This role requires strong leadership, decision-making, and analytical skills, along with the ability to manage performance and culture effectively.

Benefits

• Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Financial Health: Competitive compensation packages, 401(k) with 4% employer match, Financial Wellness Tool, Commuter Benefits.
• Emotional Health: Employee Assistance Program (EAP), PTO for part-time and full-time positions, Paid holidays, Pet & Legal Insurance.
• Personal Development: On-the-job training and skills development, Internal transfer opportunities for career growth.

Benefits vary by position and location.