Assistant General Manager, Hope Lodge
About the role
The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions.
Responsibilities
- Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
- Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
- Ensure compliance with ACS policies, training programs, and safety procedures (15%)
- Cook up payroll, accounts payable, and office supply management (10%)
- Identify and implement operational process improvements to enhance efficiency (10%)
- Aid in occupancy management and guest satisfaction initiatives (10%)
Qualifications
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Coursework or certification in hospitality management or office administration
- Experience: 1-2 years of experience in nonprofit management, hospitality, or healthcare administration
Knowledge, Skills, and Abilities
- Strong communication and interpersonal skills
- Experience with office administration and payroll processes
- Ability to supervise, coach, and evaluate staff performance
- Proficiency in Microsoft Office Suite and reservation systems
- Strong organizational and problem-solving skills
Prior to employment
Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems. Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff. Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities. The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs. Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation. Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Benefits
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.