Assistant General Manager | Full-Time | Miami Beach Convention Center

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Develops and implements venue goals and objectives in accordance with the management contract, corporate policy, and good business practices.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in operating the venue and City Center Campus.

• Acts as a strategic partner to the General Manager and senior leadership team to drive alignment, execution, and operational success.

• Works with departmental directors in the day-to-day management of their disciplines; reviews and evaluates processes and results; identifies and resolves deficiencies and challenges.

• Drives continuous improvement in operational efficiency, effectiveness, and service delivery through streamlined processes and cross-functional collaboration.

• Develops and implements programs, policies, and standard operating procedures (SOPs) to support operational excellence.

• Maintains active relationships with the City of Miami Beach and ensures compliance with all provisions of the management contract.

• Negotiates and manages contracts, agreements, and partnerships in the best interest of the venue and campus.

• Establishes and maintains effective working relationships with internal and external stakeholders, including contract partners, clients, and community organizations.

• Oversees and manages performance of venue service providers and contract partners, ensuring alignment with contractual obligations, operational standards, and event execution needs.

• Leads leadership development, succession planning, and cross-training initiatives to ensure operational continuity and bench strength.

• Models and reinforces organizational values, leadership standards, and professional expectations.

• Drives a culture of accountability, recognition, and operational excellence in venue management.

• Leads cross-functional alignment across all departments to ensure integrated planning, execution, and post-event evaluation.

• Drives execution of strategic priorities through structured tracking, accountability, and follow-through.

• Leads data-driven decision-making to improve operational performance and guest experience.

• Drives innovation initiatives that enhance efficiency, scalability, and overall venue performance.

• Leads structured communication across internal and external stakeholders.

• Fosters a culture of collaborative communication across OVG teams, venue departments, and contract partners to ensure alignment, transparency, and seamless coordination.

• Ensures a consistent, high-quality guest, attendee, and customer experience across the venue through standardized practices and cross-functional alignment, while driving excellence in venue management and aligning service delivery with hospitality standards reflective of the HQ Hotel experience.

• Carry out supervisory responsibilities in accordance with OVG policies and applicable laws.

Qualifications

• Five (5) years of increasingly responsible experience in professional convention center management, with at least three (3) years of direct supervisory experience at the department director level.

• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.

• Bi-lingual in English and Spanish preferred.

• Certified Venue Executive (CVE) or Certified Venue Professional (CVP) from the International Association of Venue Managers preferred.

• Certified in Exhibition Management (CEM) from the International Association of Exhibitions and Events preferred.

• OSHA 30 Certification or equivalent safety certification preferred.

• FEMA Incident Command System (ICS) and National Incident Management System (NIMS) certifications preferred.

• Project Management Professional (PMP) certification from the Project Management Institute preferred.

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook).

• Preferred knowledge of Event/ Venue Management Software programs, Adobe Acrobat, CAD.

• Proficiency in using collaboration and workflow tools (e.g., Microsoft Teams, SharePoint, and similar platforms) to drive communication, alignment, and accountability across departments.

• Ability to leverage emerging technologies, including artificial intelligence, to enhance venue operations, improve efficiency, support data-driven decision-making, and elevate the overall guest and team member experience.

Pay

$178,000 - $188,000 annually

Schedule

Typically consists of a 5-day work week; however, hours will fluctuate based on business needs, events, and operational demands. Availability to work evenings, weekends, and holidays, as well as the ability to remain accessible as needed to support venue operations.