Assistant General Manager - Full Time

About the role

Oversees the quality and success of Goldfish Swim School, encompassing all daily operations including safety, staffing, pool operations, swim lesson quality, customer service, and workplace employee activities. This role directs and controls daily operations to ensure the school runs according to GSS standard operating procedures.

Responsibilities

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Helps the General Manager and department managers fulfill all daily tasks.
• Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction.
• Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.
• Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
• Interacts with all wet side staff on issues related to class scheduling, student progress, customer service, employee performance, and training.
• Troubleshoots the mechanical room as necessary and gains a high level of knowledge in GSS pool operations to maintain a safe and sanitary swim environment.
• Develops wet side staff and ensures the highest level of swim lesson quality.
• Directs, trains, maintains, and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Performs other duties assigned by the General Manager.

Requirements

• Ability to work with children.
• Excellent interpersonal communication and organizational skills.
• Must pass background examinations (included with training).
• High school diploma or GED is preferred.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
• Two or more years as a swimming instructor preferred.
• Certified Pool Operator and Lifeguard Instructor certifications required; both must stay up-to-date and current.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Benefits

• Health insurance
• Paid time off
• Paid national holidays
• Bonus opportunities based on performance
• Diverse and inclusive workplace
• Paid training
• Flexible shifts perfect for students or those wanting extra hours
• Advancement opportunities due to rapid school growth
• Shout awards, gift cards, and fun social events