Assistant General Manager - Fremont

About the role

The Assistant Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the Franchise Owners and Director of Operations, the Assistant Manager will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Perform studio lead duties, including managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• Assist in opening and closing duties.
• Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the Franchise Owners and Director of Operations to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Requirements

The Assistant Manager will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.