Assistant General Manager-Fitness Club

About the role

The Assistant General Manager (AGM) is responsible for supporting the General Manager, club operations, and developing a high-performing team within the club. The AGM leads by example and coaches Member Experience Specialists on providing a world-class experience for members. They also serve as the club's lead sales trainer, driving membership sales through personal production and team skill development.

Responsibilities

• Directly support the GM in managing the pace, financial performance, and consistency in the club.
• Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g., member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Serve as the club’s lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey.
• Works a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week.
• Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
• Affirm all Team Members create and maintain our “UPLIFT” culture in the club.
• Implements the welcoming, non-intimidating client experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all frontline team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• Must obtain a current CPR certification

Qualifications

• Required Qualifications

High School Diploma or GED required; Bachelor’s degree preferred
3+ years customer service in a retail, restaurant or in-person based service industry
3+ years leading operational teams
Strong verbal and written communication skills
Build relationships by establishing trust quickly and positively influencing others
Personal interest in health, wellness, fitness, and nutrition
Must obtain a current CPR certification
Pass a background check