Assistant General Manager - Creekside T/C
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About the Role
As an Assistant General Manager, you’ll work with the General Manager to create, execute, and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You’ll lead others by teaching and coaching Assistant Managers, Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.
Responsibilities
- Build effective teams and drive a culture of high performance and engagement.
- Support the execution of performance goals and developmental plans for store team.
- Support strategies and processes using a customer-centric mindset to deliver results and drive store sales.
- Recruit, hire, onboard, develop, and lead a team of managers and employees.
- Be accountable for team performance through teaching, coaching, and providing feedback to build capabilities.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage an omni-channel approach to deliver a frictionless customer experience.
Requirements
- A current or former retail employee with 2-4 years of retail management experience.
- A high school graduate or equivalent.
- Strong communication skills with the ability to effectively interact with customers and your team to meet goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Driven by metrics to deliver results to meet business goals.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
- Organized and able to utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
- Knowledgeable of our business and the retail environment and use it to evolve store strategies to help meet goals.
- Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
- Ability to travel as required.
- Ensure all compliance standards are met.
Pay
Hourly Range: $28.20 - $38.10. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county, and state requirements.
Benefits
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.