Assistant General Manager, Boston

About the role

Lead the Team
Provide day-to-day leadership, coaching, and support to the club team.
Model Remedy Place hospitality standards in every guest, member, and team interaction.
Create a high-performance culture rooted in warmth, accountability, ownership, and teamwork.
Support onboarding and training for new team members, including service standards, guest experience, membership education, and operational expectations.
Coach Remedy Specialists on tours, membership conversations, guest recovery, service knowledge, and relationship-based sales.
Lead by example on the floor and step in wherever needed to support the guest experience.
Serve as acting operational lead when the GM is not present.
Support scheduling, shift planning, breaks, floor coverage, and day-to-day team communication.
Address team questions, performance gaps, and operational issues with professionalism and sound judgment.

Deliver An Exceptional Guest And Member Experience
Ensure every guest and member receives a warm, polished, and highly personalized experience.
Maintain strong relationships with members, regular guests, and high-profile clientele.
Support the team in creating thoughtful, memorable first and last impressions.
Lead or support personalized tours that bring the Remedy Place experience to life.
Help guests understand the purpose, benefits, and science behind Remedy Place services within appropriate scope.
Resolve guest and member concerns with empathy, discretion, confidence, and urgency.
Ensure communication by phone, text, email, and in person reflects Remedy Place standards.
Partner with the GM to identify trends in guest feedback and improve the overall experience.

Drive Membership Growth and Retention

Lead membership sales, onboarding, and retention efforts in partnership with the GM.
Coach the team to listen first, recommend thoughtfully, and educate rather than persuade.
Help prospective members understand the value of Remedy Place and how membership can support their goals, lifestyle, and self-care routines.
Monitor membership leads, follow-ups, conversions, renewals, pauses, and cancellations.
Support member onboarding so each new member feels welcomed, educated, and connected to the club.
Conduct member check-ins and satisfaction conversations to strengthen engagement and retention.
Partner with Membership, Events, and Marketing teams on local outreach, referrals, and community-building opportunities.
Contribute to club goals through memberships, packages, services, retail, events, and food and beverage.

Manage Club Operations

Partner with the GM to ensure seamless daily operations across the club.
Maintain impeccable standards for cleanliness, organization, amenities, treatment areas, equipment, and overall club presentation.
Support opening, closing, shift transitions, and daily readiness routines.
Ensure the team follows scheduling, timekeeping, break, and operational procedures.
Monitor inventory, restock deliveries, supplies, and service readiness.
Manage member requests, membership platform needs, and operational follow-up.
Identify and resolve operational issues before they impact the guest experience.
Escalate facilities, compliance, safety, or employee relations concerns appropriately.

Support Revenue, Events, and Community Engagement

Help execute monthly revenue initiatives in partnership with the GM.
Monitor unpaid invoices, outstanding balances, and guest/member account issues.
Support in-club events, workshops, brand activations, and community experiences.
Partner with Events and Membership teams to create experiences that drive engagement, retention, and referrals.
Help build energy and connection within the club community.
Use member and guest insights to identify opportunities for growth, improvement, and stronger relationships.

Qualifications

3+ years of leadership or management experience in luxury hospitality, wellness, fitness, retail, private clubs, hotels, restaurants, or a comparable high-touch guest environment.
Experience in membership sales, guest experience, clienteling, hospitality leadership, or relationship-based sales.
Warmth, confidence, and positive energy to every guest interaction.
High emotional intelligence and strong professional judgment.
Exceptional discretion and professionalism.
Strong organizational skills and attention to detail.
Comfort using scheduling systems, CRM tools, membership platforms, phones, tablets, and computers.
Evening, weekend, and holiday availability as needed.

What You Are

Naturally bring warmth, confidence, and positive energy to every interaction.
Highly engaging and comfortable building relationships with guests, members, and team members.
Truly care about helping others feel better.
Genuine interest in wellness, recovery, longevity, and self-care.
Lead by example through professionalism, ownership, and a team-first mindset.
Read people well and adapt your communication style accordingly.
Stay calm, polished, and solution-oriented under pressure.
Notice details and take pride in creating memorable guest experiences.
Hold yourself and others accountable to high standards.
Enjoy teaching, coaching, learning, and continuously improving.

Physical Requirements

Stand and walk throughout shifts.
Move comfortably throughout the club, including stairs where applicable.
Lift up to 50 pounds as needed.
Bend, kneel, squat, and assist with operational needs.
Work comfortably in varying temperatures, including heat exposure.
Use scheduling systems, phones, tablets, and computers throughout the day.
Support the floor during busy periods, events, openings, closings, and service transitions.

Why Remedy Place?

We did not join this industry, we created it. Remedy Place started the social wellness movement, and we have been leading it since 2019. We help the greatest in the world become even greater. Top touring artists, leaders, executives, entrepreneurs, and athletes trust us with their health, routines, and performance. Our work has driven global conversation about what modern health can be. But this is bigger than any one client or headline. We are building a category in health and wellness, one that will change the way people approach their health. And we are just getting started. Most importantly, we do something simple and profound every single day: we make people feel better. When you join Remedy Place, you join the team pioneering this space. As an Assistant General Manager, you will help shape the team, the member experience, and the daily execution of the brand. If you believe hospitality has the power to change someone’s day, wellness has the power to change someone’s life, and leadership has the power to elevate an entire team, we want to meet you.

Pay

Salary Range: $80,000 to $90,000 annually

Schedule

Full-time position, evening, weekend, and holiday availability as needed.