Assistant General Manager

About the role

As an Assistant General Manager for Zegna, you will be the General Manager's second-in-command, helping to achieve business objectives, building solid relationships with Zegna Customers, and promoting the values and ambitions of the brand. This role reports directly to the General Manager and is based in our Dallas location.

Responsibilities

• Strive to achieve individual daily, weekly, monthly and yearly sales and KPI's.
• Offer support to the General Manager by supervising the staff, providing feedback, drafting effective staff schedules, and ensuring optimal productivity.
• Foster marketing initiatives through collaboration with the General Manager and local Marketing and CRM.
• Champion, deliver and monitor a customer-centric culture.
• Identify training and development needs and spend time with the store team providing coaching and training.
• Support the General Manager in recruiting and onboarding top talent.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance; proactively assist the team with issues and/or opportunities they may be facing.
• Work with the General Manager to provide effective feedback on products and collections and stay updated on stock, consolidation, and transfers.
• Assist with implementation and maintenance of the design and display guidelines from Visual Merchandising to maximize the store’s appeal.
• Ensure the team’s appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
• Alongside the General Manager, implement Health & Safety regulation and supervise the attendance of the store team at H&S training courses.
• Promote the usage of digital services to increase business opportunities and improve customer service.

Requirements

• You bring 6-7 years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment.
• You are passionate about developing people and have a proven ability to coach, manage, and inspire high-performing teams.
• You are confident using digital tools and CRM systems, and you understand how data drives action.
• You thrive in a fast-paced, dynamic environment where leadership, adaptability, and strategic thinking are key.
• You possess strong written and verbal communication skills and easily connect with a diverse range of clients and colleagues.

Benefits

• Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
• Learning and development programs, including access to ZEGNA Made to Measure certification.
• Paid vacation and holidays, based on tenure and role level.