Assistant General Manager
About the Role
Want to work at the only luxury day spa in Wilmington? Ready to do what you love? Come join The Woodhouse Spa Wilmington team! Be a part of growing something new in Wilmington.
Woodhouse Spa seeks a dynamic and energetic Assistant General Manager to help oversee daily operations. The Assistant General Manager role mirrors that of the General Manager, responsible for stepping into the General Manager position whenever the General Manager is not on duty. Like the General Manager, this position requires an individual who has a range of skills including handling personnel matters such as hiring, coaching, conducting performance reviews and discipline as needed. They should possess leadership skills and be able to create a positive and fun work culture that produces well-rounded, loyal, and successful team members. The assistant GM must be able to multi-task and should take "ownership" of the spa operations including understanding the financial aspects of the business. It is important that they present a professional spa image and are capable of networking "partnerships" for the spa with local organizations.
Responsibilities
- Assisting General Manager with managing and monitoring all areas of spa operations to ensure guest and employee satisfaction.
- Demonstrating excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for larger party needs.
- Conducting daily huddles with the hospitality team to coach and motivate team members to meet/exceed goals.
- Working alongside the hospitality team to lead, train & develop front desk staff while promoting a high degree of motivation and fostering employee growth.
- Monitoring expenses against budget.
- Assisting with all inventory processes including the ordering of back bar and retail items.
- Attending all training for in-spa operations, product knowledge and treatment protocols.
- Training new hospitality team members to the 'Woodhouse Way'.
- Ensuring the health and safety of guests and employees.
- Compliance with all state and local rules and regulations.
- Managing the inventory database on computer software Meevo.
- Performing/overseeing daily opening and closeout procedures.
- Carrying out duties of GM and/or Spa Concierge when needed.
- Maintaining organization of break room and office area.
- Educating guests on spa services and retail products.
- Performing "neighborhood marketing".
- Advocating for the Woodhouse Spa brand.
Qualifications
- Experience in guest relations, massage/salon/spa, and/or hospitality management is favored.
- Meeting/exceeding service goals, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development.
- Must be available to work weekends and holidays.
Benefits
- Competitive Pay and Incentive Program (great bonuses!)
- Generous discounts and opportunities to enjoy services and products
- "The Woodhouse Way" paid training program
- Working in a brand-new facility.
- Free food and snacks
- 401(k) program
- Opportunities for advancement
About Woodhouse Spa
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time. Specific benefits vary by location.