Assistant General Manager

About the role

As an Assistant General Manager (AGM) at Wawa, you play a crucial role in ensuring the store runs smoothly and meets customer expectations. Your responsibilities include overseeing daily operations, managing the team's performance, and driving the store towards its goals.

Responsibilities

• Gather customer feedback and solve problems to maintain a positive Wawa experience.
• Execute quality and engaging training sessions for Customer Service Associates to ensure they meet Wawa’s safety, quality, and operational standards.
• Hire, onboard, coach, recognize, and motivate the team to achieve peak performance.
• Carefully coordinate schedules and daily tasks to optimize store efficiency.
• Maintain and analyze store performance data, including reviewing reports, managing shrinkage, and identifying areas for improvement.
• Monitor trends and collaborate with peers to develop strategies that enhance overall results.

Qualifications

• A high school diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, preferably in food service or retail environments.
• A strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Excellent communication, relationship-building, and interpersonal skills.

Benefits

• Medical, dental, vision, and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) with matching contributions.
• Education assistance program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $25.30 - $34.10, with bonuses available based on performance.

Schedule

Shifts may vary and include weekends and holidays.