Assistant General Manager

About the role

As an Assistant General Manager at Victra, the largest Verizon authorized retailer in the United States, you’ll lead a sales team to create outstanding customer experiences in one of our retail stores. This role involves developing sales specialists, driving sales targets, managing financials, and overseeing store merchandising. You’ll foster an in-store environment that builds brand loyalty and helps customers choose our wireless products and services.

If you thrive in a competitive, collaborative, and fun atmosphere while helping others grow and delivering results, this role is for you. Victra values #Performance, #Collaboration, #Integrity, #Innovation, and #Celebration.

Responsibilities

• Lead by example on the sales floor, demonstrating best practices in customer interactions.
• Coach and motivate team members through one-on-one mentoring to elevate their performance.
• Handle daily operational tasks and lead the team in the General Manager’s absence.
• Resolve customer issues and assist with transactions to ensure a seamless experience.
• Set and communicate daily, weekly, and monthly sales goals for the team.
• Train and mentor the team to manage customer flow, store traffic, and deliver exceptional service.
• Identify skill gaps in selling and implement development plans to exceed sales metrics and quotas.
• Run store operations, including staffing analysis, financial and sales reporting, cash handling, and compliance.
• Open trouble tickets with Facilities, Network, or IT to maintain store functionality and uptime.
• Monitor inventory, restock shelves, maintain device security, and ensure store cleanliness.
• Lead store merchandising and ensure planogram compliance per company standards.
• Complete store opening and closing activities.
• Work collectively to achieve daily, weekly, and monthly store targets.

Requirements

• Background in customer service within retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November–December).
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of start date (may include overnight travel at company expense).
• Complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU (may include overnight travel at company expense).
• Complete various online and computer-based training throughout employment.

Benefits

• Paid training.
• Premium health, dental, and vision insurance.
• Paid maternity leave.
• 401K match.
• Tuition reimbursement.
• 50% off Verizon service.
• VNation Disaster Relief program.
• Referral bonus.
• Frequent contests and career advancement opportunities.

All benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.90 plus uncapped commission.