Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll encourage a sales team and create outstanding customer experiences in one of our retail stores. You'll lead a store team — from developing the best sales specialists and driving sales targets to financials and store merchandising — creating an in-store experience that makes customers feel good about our brand and helps them choose our wireless products and services.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration. On a typical day, you'll take care of guests and confirm coworkers have what they need, lead by example on the sales floor, coach team members one on one, and motivate them to reach the next level of performance. You take personal ownership of both your own sales performance and your team's — your numbers reflect your leadership. You'll also handle daily operational tasks and lead the team when the General Manager is away.

Responsibilities

• Talent Management: Select, hire, and develop the best talent; participate in interviewing and hiring decisions; provide training and mentoring to deliver outstanding customer experiences by handling customer flow and store traffic; identify selling skill gaps and build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Results Driven: Take personal ownership of individual sales performance on the floor — lead the numbers, don't just manage them; take direction from store leadership on day-to-day operations while prioritizing to deliver on commitments under pressure; track your own performance and your team's key sales metrics daily and use that scorecard to coach in the moment rather than waiting for a weekly review; run store operations — analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT to ensure store up-time and functionality; complete store opening and closing activities; share collective responsibility for attaining store targets daily, weekly, and monthly.
• Customer Focus: Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every time; lead your team by resolving customer issues and assisting with transactions; monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness so every guest gets a great in-store experience.
• Relationship Building: Build reciprocal relationships with your team and fellow store leaders using honest, compelling communication to earn their commitment and support.
• Change Management: Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it.
• Strategic Thinking: Set and share daily, weekly, and monthly goals with sales teams; own the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift and adjust that plan as the day unfolds.
• Inspirational Leadership: Lead by example on the sales floor, using product expertise and confidence to influence how your team shows up for every guest.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1–2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Real career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedback

Pay

Assistant General Managers earn a base pay of $17.92 per hour with a targeted #All_In pay of $27.42 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Frequent contests and incentives throughout the year provide additional earning potential, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail.