Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a sales team and create outstanding customer experiences in one of our retail stores.

About the role

In this role, you’ll lead a store team—developing sales specialists, driving sales targets, managing financials, and overseeing store merchandising. You’ll create an outstanding in-store experience that builds brand loyalty and drives sales of wireless products and services. If you thrive in a competitive, fun, and team-oriented atmosphere, this role is for you.

We value #Performance, #Collaboration, #Integrity, #Innovation, and #Celebration.

Responsibilities

• Lead by example on the sales floor, demonstrating best practices for customer interactions.
• Coach and motivate team members through one-on-one mentoring to elevate performance.
• Handle daily operational tasks and lead the team in the General Manager’s absence.
• Resolve customer issues and assist with transactions to ensure a seamless experience.
• Set and communicate daily, weekly, and monthly sales goals for the team.
• Train and mentor staff to manage customer flow, store traffic, and deliver exceptional service.
• Identify skill gaps in selling and implement development plans to exceed sales metrics and quotas.
• Run store operations, including staffing analysis, financial and sales reporting, cash handling, and compliance.
• Open trouble tickets with Facilities, Network, or IT to maintain store functionality and uptime.
• Monitor inventory by restocking shelves, securing devices, and maintaining store cleanliness.
• Ensure store merchandising and planogram compliance aligns with company expectations.
• Perform store opening and closing activities.
• Collaborate with the team to meet daily, weekly, and monthly store targets.

Requirements

• Background in customer service within retail, restaurant, or wireless industry (preferred).
• 1–2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November–December).
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of start date (may include overnight travel at company expense).
• Complete a 3-day General Manager University (SMU) training program within 30 days of finishing NHU (may include overnight travel at company expense).
• Complete various online and computer-based training throughout employment.

Benefits

• Paid training.
• Premium health, dental, and vision insurance.
• Paid maternity leave.
• 401K match.
• Tuition reimbursement.
• 50% off Verizon service.
• VNation Disaster Relief program.
• Referral bonuses.
• Frequent contests and career advancement opportunities.

All benefits are subject to the terms and conditions of the plan document or insurance policy. For a full list of benefits, visit the company’s benefits page.

Pay

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $20.47 plus uncapped commission.