Assistant General Manager

About the role

As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services. Victra is the largest Verizon authorized retailer in the United States.

What you'll do

• Take care of your guests and confirm that your coworkers have what they need
• Lead by example on the sales floor; your interactions with customers will show your coworkers how it's done
• Coach team members one on one and motivate them to reach the next level of performance
• Handle daily operational tasks and lead the team when the General Manager is away
• Resolve customer issues and assist with customer transactions
• Take direction from store leader on day-to-day operations
• Set and share daily/weekly/monthly goals with sales teams
• Provide training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
• Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments
• Run store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
• Monitor inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store
• Lead store merchandising and planogram compliance in accordance with company expectations
• Complete store opening and closing activities
• Share collective responsibility on attaining store targets daily/weekly/monthly

Compensation

Our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.92 plus uncapped commission.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical requirements

• Ability to lift ten pounds
• Ability to stand for long periods of time

Training requirements

• All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
• All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense.
• Various online and computer-based training will be required throughout your employment with Victra.