Assistant General Manager

Essential Duties and Responsibilities

• Supports dispensary staff, inventory, and patient/customer relations.
• Interacts with customers and patients, providing exceptional customer service.
• Responds to customer and patient inquiries, feedback, and suggestions.
• Resolves in-store situations promptly and respectfully.
• Builds and maintains bi-weekly work schedules for staff.
• Regularly walks the floor and acts as a resource for staff regarding products and services.
• Coaches and develops staff; answers questions, concerns, or suggestions.
• Delegates tasks to Cannabis Advisors to maintain compliance.
• Communicates information from the corporate retail team to dispensary staff.
• Conducts interviews as directed by the General Manager.
• Trains staff on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accuracy and timely delivery.
• Maintains company culture and atmosphere within the facility.
• Keeps records of all dispensary activity including cash, sales, vendors, and customer/patient information.

Minimum Qualifications

• A high school degree or equivalent (GED).
• A minimum of 1 year as an assistant manager, or above.
• Effective communication and customer service skills.
• Flexibility to accommodate scheduling demands including weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• At least 21 years of age.

Preferred Qualifications

• Physical ability to move packages weighing up to 50 lb.
• Ability to stand for extended periods.
• Close observation and focus necessary for various tasks.
• Normal hearing and visual acuity.
• Ability to adjust focus and remain attentive.