Assistant General Manager

About the role

Under Canvas® is a leader in upscale outdoor hospitality, offering glamping experiences at 14 locations near iconic national parks and outdoor destinations across the United States. Each location is designed as an immersive outdoor escape, blending the adventure of nature with the comfort of well-appointed, upscale accommodations. As the world’s first DarkSky-certified resorts, Under Canvas gives guests a rare opportunity to experience star-filled night skies and reconnect with the natural world. With sites in places like Yosemite, Zion, Moab, Grand Canyon, and Acadia, the brand delivers unforgettable stays in some of the country’s most breathtaking landscapes. The Assistant General Manager is a full-time, on-site role based at ULUM Resort in Moab, UT. This role supports the General Manager in overseeing day-to-day operations, including guest services, front-of-house and back-of-house coordination, and ensuring a high standard of hospitality and safety.

Responsibilities

• Lead and coach staff, supporting scheduling and training, and assisting with performance management to maintain a collaborative, guest-focused culture.
• Monitor site cleanliness and maintenance.
• Manage inventory and supplies.
• Assist with financial and administrative tasks such as reporting and budget support.
• Resolve guest concerns.
• Coordinate activities and experiences.
• Work closely with cross-functional teams to deliver an exceptional outdoor hospitality experience aligned with Under Canvas brand standards.

Requirements

High school diploma or equivalent required; post-secondary education in hospitality, tourism, business, or a related field preferred.

Qualifications

• Experience in hospitality or outdoor lodging operations, with skills in guest relations, front desk or camp management, and service recovery.
• Supervisory or team leadership experience, including skills in staff coaching, scheduling, conflict resolution, and fostering an inclusive workplace.
• Operational and administrative skills such as basic budgeting, reporting, inventory management, and adherence to safety and compliance standards.
• Strong communication and interpersonal skills, including clear verbal and written communication, active listening, and the ability to collaborate with diverse teams.
• Problem-solving and organizational abilities, including prioritization, attention to detail, and effective decision-making in a fast-paced environment.
• Comfort working in an outdoor, remote setting, with the ability to adapt to varying weather conditions and support hands-on tasks around the property.
• Previous experience in glamping, resort, camping, or national park environments is beneficial; familiarity with Moab and surrounding outdoor destinations is a plus.