Assistant General Manager

About the role

This hands-on role partners with the General Manager and leadership team to operate a profitable Twin Peaks location. Core responsibilities include guest hospitality, cost control, recruiting, training, policy enforcement, and daily operations management. The Assistant General Manager is expected to model professionalism, coach teams, and uphold brand standards while driving sales and maintaining a safe, welcoming environment.

Responsibilities

• Teach, motivate, coach, and discipline staff, including HOH and Twin Peaks Girls; earn respect across the team
• Conduct interviews, counseling, warnings, hiring, and terminations with full documentation and GM approval
• Enforce cash handling procedures and maintain organized, audit-ready files
• Develop Assistant Managers and support their progression into AGM roles
• Recruit proactively to meet staffing needs
• Hold kitchen staff accountable for ticket times, safety, sanitation, and standards
• Manage volume and stress with composure; uphold Twin Peaks expectations in all areas
• Drive sales through operational excellence with managers, Twin Peaks Girls, and HOH teams
• Maintain updated training schedules, programs, and materials; execute training and development
• Control inventory and manage P&L, COGs, bar/food/labor costs with GM follow-up and approval
• Set a professional example through daily dress and conduct
• Enforce safety, sanitation, and regulatory compliance; maintain EcoSure/Health Department “A” rating
• Review weekly schedules, manage shift assignments, and audit readiness (daily/shift critical audits)
• Approve and pay invoices; ensure asset protection (e.g., locked back doors, liquor cabinets, storage rooms)
• Stay compliant with Peaks Point training and maintain current food/alcohol certifications for self and team
• Ensure responsible alcohol service in accordance with law
• Apply mathematical skills to P&L, cost control, and cash handling
• Uphold uniform standards for FOH, HOH, and management; maintain overall restaurant organization and cleanliness
• Oversee R&M program and ensure employee files are complete and up to date
• Commit passionately to operational basics: line checks, critical line checks, scheduling, security, testing, training, cook times, etc.
• Handle alleged discrimination or harassment per policy; escalate to GM and VP of Operations immediately
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or substandard performance

Qualifications & Skills

• Substantial leadership experience in high-volume restaurants and/or bars
• Ability to apply common-sense understanding to multi-step instructions and adapt to rapidly changing situations
• Strong mathematical aptitude for cash handling, change-making, checkouts, and bank deposits
• English fluency; Spanish helpful
• Ability to obtain/maintain required certifications (e.g., ServSafe Food Manager, ServSafe Alcohol)
• Commitment to attend Twin Peaks AGM training and all local/state-mandated programs

Uniform Standards

• Logo polo (tucked in), non-wrinkled; slacks (black, navy, brown, khaki, grey) or stylish fitted jeans (no stains, tears, holes, frayed seams/cuffs, bleaching)
• Appropriate dress socks; non-slip, closed-toe dress shoes or suitable work shoes with matching belt
• HOH only: Twin Peaks logo hat; no ponytails, mullets, fohawks/mohawks, or unnatural/exotic hair colors; no facial piercings
• No brand-name shirts (e.g., Vendor logos, Affliction, Ed Hardy), suits or ties, shorts, leggings/yoga pants, dresses or skirts, white socks with dark pants, sandals, or sneakers

Physical Demands

The Assistant General Manager regularly stands, walks, uses hands to handle objects or controls, and talks or hears. Specific vision abilities include close vision, peripheral vision, depth perception, and focus adjustment. The role is regularly exposed to kitchen fumes, wet/humid conditions, and cleaning chemicals, and operates in a typically loud environment.