Assistant General Manager
About the Role
The TownePlace Suites Kansas City at Briarcliff, a 94-room Marriott hotel, has the position of Assistant General Manager available for a person with a strong background in hotel operations. The Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to the General Manager. An ideal candidate must possess extensive knowledge of hotel operations and a positive attitude. Must be able to train and motivate associates to perform to the best of their abilities in order to exceed all brand and company requirements.
Responsibilities
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training to staff
- Selects or assists in the hiring of hotel staff and completes new hire paperwork
- Supports team members to ensure their daily workload is attainable and completed by end of shift
- Assists with employee scheduling and timecard maintenance
- Reviews employee performance and assists in conducting personnel actions such as disciplinary actions and terminations
- Assists in maintaining accurate records including, but not limited to; cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, tips and gratuities, and credit cards
- Conducts or assists in conducting department meetings
- Adheres to all franchise and company procedures
- Assists in resolving guest complaints and employee issues
- Covers shifts in all departments as scheduled by the General Manager
- Performs functions of the General Manager in their absence
- All other duties as assigned
Qualifications
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Competencies
- Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
- Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations
- Ability to work in a fast-paced, high-energy, and demanding work environment
- Knowledge of hotel operations or ability to learn quickly
- Problem analysis and problem-solving skills required
- General Computer knowledge and knowledge of word processing software; spreadsheet software and internet
- Guest relations skills
- Prompt and regular attendance
- Will be required to work nights, weekends, and holidays
- Work flexible hours as required
- Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
- Comply with hotel and/or department uniform and professional behavior and appearance standards
Education & Experience
- Hotel Management, General Business or Marketing degree preferred but not required
- At least 4 years of hotel or management experience preferred (or equivalent combination of education and experience)
- Must be willing to complete a background check in accordance with federal and state laws
Pay
From $42,000 a year - Full-time
Schedule
Full Time. Department schedules must accommodate fluctuating business demands and managers may be asked to work shifts other than those they prefer or normally work as based on business requirements.
Benefits
- Competitive Annual Salary
- Medical Insurance – Coverage available as early as the first day of the month following employment, based on plan eligibility
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- 401(k) Retirement Savings Plan with eligible participation
- Paid Time Off (PTO)
- On Demand Pay – Access earned wages before payday through our payroll partner
- Marriott Bonvoy Associate Travel Program – Deeply discounted room rates at participating Marriott properties worldwide
- Associate Hotel Discounts where applicable
- Gated Garage Parking provided for associates while working
- Employee Assistance Resources
- Professional Development and Career Growth Opportunities
- Leadership Development within a growing hospitality management company
- Opportunities to work alongside experienced hospitality professionals in a collaborative, team-oriented environment