Assistant General Manager
About the role
Topgolf is a sports entertainment company that brings together golf, food, and entertainment into one high-energy, high-volume experience. We are seeking an Assistant General Manager who is ready to lead, not just support. This role supports the General Manager in leading the entire venue operation and operates with autonomy, setting the tone for the team and driving venue performance.
Responsibilities
Lead Venue Operations
Oversee department managers and their teams in delivering best-in-class guest experiences
Hold leaders accountable for operating standards, staffing, and guest and team safety
Step into the GM role during absences, owning full venue accountability
Forecast and manage sales and expenses across departments
Leverage business metrics and trends to drive performance and maximize profitability
Develop and coach leaders
Drive team member engagement across all departments
Support effective hiring, scheduling, and team building across the venue
Delegate with clarity and follow up to ensure execution
Drive the Guest Experience
Stay visible on the floor and interact with guests to assess and elevate their experience
Champion a culture of hospitality across every touchpoint
Use guest feedback and operational data to continuously improve the experience
Represent the Brand and Community
Cultivate relationships with community leaders and local organizations
Support brand-building events, partnerships, and activations
Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Qualifications
5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered
Proven track record of leading multi-unit operations in a high-volume environment
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law