Assistant General Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.

The Role

The Assistant General Manager supports the General Manager in leading the entire venue of operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events — ensuring every part of the operation runs at a high standard. The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.

Responsibilities

• Lead Venue Operations – Oversee department managers and their teams in delivering best-in-class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability
• Develop and Coach Leaders – Coach and develop direct reports, investing in their growth as leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution
• Drive The Guest Experience – Stay visible on the floor and interact with guests to assess and elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience
• Represent the Brand and Community – Cultivate relationships with community leaders and local organizations
• Support brand-building events, partnerships, and activations