Assistant General Manager

About this position

Tetherow Resort is looking for an Assistant General Manager

Responsibilities

• Work collaboratively with all departments to assure excellence in all aspects of the Tetherow experience, and to advance the goals and objectives of Tetherow Resort
• In partnership with Tetherow leadership, strive to maximize utilization and rate in the lodges and event pavilion
• Ensure seamless guest service from check-in to check-out for both hotel and vacation rentals
• Build, develop and maintain effective working relationships with existing department leaders and teams, as well as third party vendors
• Maintain consistent communication with management/leadership as requested and as appropriate to apprise them of information relevant to operations of the resort
• Spearhead projects, programs and initiatives suggested by the Tetherow Executive Board, refining existing programs to achieve targets
• Identify and evaluate operational protocols for front-of-house operations to ensure efficiencies and best practices are being met; monitor and ensure lodging infrastructure is maintained at a top level at all times
• Enforce, and ensure facility policies and procedures are applied in an equal and fair manner for all employees, members, and guests; oversee and assure compliance with all appropriate regulations, state and federal laws, specific county resort laws and regulations, and health and safety standards
• Build and develop positive relationships with vacation home owners, and liaise with the Membership team to develop programs and opportunities for member engagement with hospitality offerings

Requirements

• Must have 5+ years in hotel or resort management experience

Qualifications

• A minimum of five years of experience in hotel/resort operations management at the assistant GM or director of operations/rooms level or a similar applicable role; prior management experience in the golf/resort industry and with vacation home rentals preferred
• A bachelor’s degree, ideally in lodging, hospitality management or similar, or equivalent applicable experience
• Budget development and management experience; knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, compliance and recordkeeping requirements
• Proven ability to successfully lead, inspire, develop and motivate hospitality and operational team members
• Unparallel flexibility; stellar organizational skills, detail orientation and follow-through
• Exemplary communication and listening skills; excellent interpersonal abilities and conflict resolution skills
• The ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate
• A professional appearance and pleasant demeanor; you enjoy going above and beyond for your team and guests and you like to have fun while at work!

Benefits

At Tetherow Resort, we offer an exciting opportunity to join our dynamic leadership team and help take our hospitality operations to a new level. Chosen in the 2023 Condé Nast Readers’ Choice Awards as the #1 Resort in the Pacific Northwest, we take pride in providing a beautiful environment with great benefits and perks, where our team members can learn, grow, and thrive.