Assistant General Manager

Position Purpose

Under the supervision of the General Manager, the Assistant General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost effective and creative manner and is responsible for helping the GM to improve the marina's guest services level, performance, efficiency, and profitability. The Assistant General Manager also has a very important role in leading the marina team in emergency preparedness and response. He/She is an excellent leader and provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers' needs. Projects a professional company image through all types of interaction. As this is a fast pace environment, must be able to work under pressure.

Duties and Responsibilities

• Maintain accurate dock walk, rent roll, and occupancy reports
• Ensures all staff are trained to provide prompt and the highest level of customer service to guests
• Understand and comply with government regulations pertaining to marina operations and handle all aspects of governmental reporting and compliance including but not limited to weights and measures, OSHA, EPA, and Corp of Engineers
• Maintain a professional relationship with all agencies, contractors, vendors, and customers

Education and Experience

• Bachelor's Degree preferred
• Previous management experience which included direction of employees, accounting and related budgeting activities, inventory control, advertising, and customer relations
• Marine related experience required
• Ability to make independent decisions and determine appropriate course of action
• Must be available for 24-hour telephone contact for emergency response

Working Conditions/Physical Requirements

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed