Assistant General Manager

About the Role

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. As an Assistant General Manager, you will play a critical leadership role in driving business performance, focusing on revenue growth, team performance, and operational execution to ensure the customer experience and operational productivity meet the highest standards.

Over the past six years, Stress Free Auto Care has grown to 30 locations and is now entering its next phase of growth with plans to expand to 300 locations over the next four years. High-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles.

This is a hands-on leadership role blending sales, team leadership, and operational management. You will work directly with customers while coaching and managing the team responsible for delivering results. Prior automotive experience is not required—we provide a two-week intensive training program to equip leaders from retail, hospitality, and other customer-focused industries.

Responsibilities

• Drive revenue performance and sales execution through direct customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value.
• Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation.
• Monitor sales performance and margin management, balancing revenue growth with cost controls and operational efficiency.
• Manage team performance end-to-end, including hiring, training, coaching, performance management, and termination decisions when necessary.
• Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation.
• Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty.
• Support the financial performance of the business using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction.
• Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency.

Requirements

• Proven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability.
• Strong sales leadership skills, including coaching teams to improve revenue performance, conversion rates, or customer spend.
• Experience managing employee performance, including hiring, coaching, corrective action, and terminations.
• Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput.
• Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions.
• Comfort working in fast-paced environments where leaders balance team leadership, operational management, and customer engagement.
• Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

Benefits

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date.
• Paid Time Off, Paid Sick Time & Company Paid Holidays.
• 401(k) retirement plan with up to 4% matching.
• Two-week leadership and operations training program designed to set you up for success in the role.
• Opportunity to join a rapidly scaling company with clear pathways into multi-unit and senior leadership roles.

Pay

$70,000 - $80,000 base salary with uncapped monthly sales bonus.