Assistant General Manager

About the role

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking an energetic, positive-minded Automotive Assistant General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.

Responsibilities

• Supervising and guiding a team of automotive technicians, ensuring efficient workflow and adherence to quality standards.
• Performing advanced diagnostic tests and repairs on vehicles, serving as a mentor and resource for junior technicians.
• Providing technical guidance and training to enhance the skills and capabilities of team members.
• Collaborating closely with service advisors to ensure clear communication and understanding of customer vehicle concerns.
• Overseeing the scheduling of repairs and maintenance jobs to optimize shop productivity and meet customer expectations.
• Ensuring compliance with all safety protocols and regulations, maintaining a clean and organized work environment.
• Conducting performance evaluations and providing constructive feedback to team members.
• Resolving escalated customer issues and ensuring high levels of customer satisfaction.
• Keeping abreast of industry trends and advancements in automotive technology.

Requirements

• Prior experience as an Automotive Mechanic/Technician demonstrating strong knowledge of automotive systems and components.
• Strong leadership and managerial skills with the ability to motivate and develop a team.
• Valid driver’s license & clean driving record.
• Excellent problem solving and diagnostic skills.
• Attention to detail and ability to work in a fast-paced environment to meet or exceed hourly goals.

Physical Requirements

• Occasionally lift and/or move over 50 pounds.
• Be able to work with tools on vehicles lifted above their head.
• Work in tight spaces as dictated by the vehicle's needed repair.
• Have the needed dexterity in order to efficiently use hand-tools.
• Walk/stand for the majority of the workday.
• Drive manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Efficiently navigate a computer.

Benefits

• PTO & (6) Annual Paid Holidays.
• Medical, Dental & Vision Insurance.
• 401(k) Matching.
• Paid Skills Enhancement Training.
• Employee Discounts - Services & Parts.
• Equipment/Toolbox Relocation Assistance.
• Employee Referral Program.

This position is available to start ASAP.