Assistant General Manager

About the role

The Cincinnati Marriott at RiverCenter is located near popular attractions such as The Banks, Great American Ballpark, and Paycor Stadium. SPIRE Hospitality manages this hotel, focusing on creating memorable guest experiences and delivering high-quality service.

Responsibilities

• Manage and motivate front office personnel, providing daily supervision including staffing, training, discipline, scheduling, and performance monitoring.
• Analyze guest feedback and service metrics to coach staff on enhancing service delivery and fostering a culture of continuous improvement and accountability.
• Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as required by the Corporate Office.
• Communicate effectively with staff, providing clear direction while fostering strong relationships across departments to enhance collaboration and guest experiences.
• Adjust staffing levels in response to hotel traffic, ensuring efficient operations and exceptional service during peak times.
• Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.
• Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.
• Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.

Qualifications

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Hospitality and Restaurant Management certification is a plus.
• Minimum of 2-5 years of hotel management experience, with a focus on front office operations or guest services.
• Proven supervisory experience, demonstrating the ability to lead a team effectively.
• Strong understanding of hotel operations, including guest services, accounting, and revenue management.
• Experience in handling guest complaints and resolving conflicts professionally.
• Familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Previous experience in budgeting and financial reporting is advantageous.
• Previous experience with hotel PMS systems a plus.

Benefits

We offer a comprehensive full-time benefits package including EARLY PAY OR EARNED WAGE ACCESS, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.