Assistant General Manager

About the role

The Assistant General Manager (AGM) is a training position to become a General Manager for Sonesta ES Suites. A Director of Sales or Operations Manager are the only eligible managers to become an AGM and will be trained while conducting their current job. Training, and the AGM role, will conclude when the AGM is ready to become the onsite leader of the hotel and represent the company with all guests, clients, associates, and owners.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
• Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area.
• Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.
• Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.
• Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
• Sell hotel rooms through direct client contact.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
• Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs.
• Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.
• Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company.
• Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition.
• Ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.
• Ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.
• Ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.
• Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel.
• Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Act as “Manager on duty” as required.
• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

Qualifications and Requirements

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Ability to prioritize and organize work assignments.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be exposed to commercial cleaning chemicals.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated Pay Range

Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Variety of Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.