Assistant General Manager

Duties & Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Team Member(s) and Supervisor(s).
• Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures).
• Evaluate, discipline, and terminate employees if and when needed.
• Follow all safety guidelines for working with lye, raw materials, and equipment.
• Provide excellent guest service by building good relationships and understanding and meeting their needs.
• Become an expert in the products that are made at the store and be able to make recommendations.
• Greeting guests (whether new or returning) every time they visit the store.
• Schedule employees to meet the daily needs of the business.
• Embody our culture, mission, and core values.
• Work closely with General Manager to execute all initiatives in the store.
• Achieve and maintain all major key performance indicators (KPIs).
• Generate sales reports, maintain inventory and production.
• Maximize guest retention through leading and training the store team to ensure high levels of customer service.
• Manage and track stock of raw materials, finished products, and supplies.
• Responsible for scheduling, planning and executing store parties.
• Aid in completing monthly inventories.
• Work to maintain store cleanliness and upkeep (using and following checklists) and communicate the update/replacement of damaged equipment with Regional Manager.
• Develop partnerships with local community members and participate in local events to build brand awareness when business allows for it.
• Communicate and manage all marketing strategies and sales/promotions to team, ensuring proper execution to drive results.
• Communicate regularly through email, phone and text. Responding to communication in a reasonable time (24 hours or sooner pending seriousness of topic).
• Actively communicate with other stores within the franchise, office support staff and serve as a liaison between the store and the office.
• Final approval and reviewing of all HR documents, payroll, supply orders and sponsorship requests.

Qualifications

• Previous management experience (preferred).
• Minimum High School Diploma or GED Equivalent.
• Excellent written and verbal communication skills.
• Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office.
• Must be team oriented, self-motivated and well organized.

Physical Requirements

• Regularly required to talk and hear.
• Often required to sit, stand and use their hands and fingers to handle and produce.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Frequently lift and move up to 50 pounds.

Working Environment

• This position operates in a customer facing environment in retail locations.
• This position routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, scanners, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position (40+ hours a week). This position may work outside of normal business hours to include evenings and weekends as needed. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice.

Company Introduction

We are a leadership company that blends and serves smoothies to our guests. We have 24 locations throughout Michigan and seven in the Columbus Ohio area with plans to add 10 more in the next year and a half so come grow with us!