Assistant General Manager

Duties & Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Team Member(s) and Supervisor(s).
• Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures).
• Evaluate, discipline, and terminate employees if and when needed.
• Follow all safety guidelines for working with lye, raw materials, and equipment.
• Provide excellent guest service by building good relationships and understanding and meeting their needs.
• Become an expert in the products that are made at the store and be able to make recommendations.
• Greeting guests (whether new or returning) every time they visit the store.
• Schedule employees to meet the daily needs of the business.
• Embody our culture, mission, and core values.
• Work closely with General Manager to execute all initiatives in the store.
• Achieve and maintain all major key performance indicators (KPIs).
• Generate sales reports, maintain inventory and production.
• Maximize guest retention through leading and training the store team to ensure high levels of customer service.
• Manage and track stock of raw materials, finished products, and supplies.
• Responsible for scheduling, planning and executing store parties.
• Assist in completing monthly inventories.
• Work to maintain store cleanliness and upkeep (using and following checklists) and communicating the update/replacement of damaged equipment with Regional Manager.
• Develop partnerships with local community members and participate in local events to build brand awareness when business allows for it.
• Communicate and manage all marketing strategies and sales/promotions to team, ensuring proper execution to drive results.
• Communicate regularly through email, phone and text. Responding to communication in a reasonable time (24 hours or sooner pending seriousness of topic).
• Actively communicate with other stores within the franchise, office support staff and serve as a liaison between the store and the office.
• Final approval and reviewing of all HR documents, payroll, supply orders and sponsorship requests.

Qualifications

• Previous management experience (preferred)
• Minimum High School Diploma or GED Equivalent.
• Excellent written and verbal communication skills.
• Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office.
• Must be team oriented, self-motivated and well organized.