Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Responsibilities

• Take care of guests and confirm coworkers have what they need
... etc. We need to keep each distinct responsibility. Let's list them: - Take care of guests and confirm that coworkers have what they need - Lead by example on the sales floor - Show coworkers how it's done through customer interactions - Coach team members one on one and motivate them to reach the next level of performance - Be responsible for some daily operational tasks - Lead the team when the General Manager is away - Resolve customer issues and assist with customer transactions - Take direction from store leader on day-to-day operations - Set and share daily/weekly/monthly goals with sales teams - Provide team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic - Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments - Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality - Monitor inventory by restocking shelves with product, maintain device security, and manage store cleanliness - Lead store merchandising and ensure planogram compliance in accordance with company expectations - Complete store opening and closing activities - Share collective responsibility for attaining store targets daily/weekly/monthly Now Requirements: combine "What We Are Looking For..." and "You Will Need To Have:" (excluding duplicates). Let's extract: What We Are Looking For...: - You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. - You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. - You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. - You know you’ve succeeded when your team is delivering. You Will Need To Have: - Background in customer service within the retail, restaurant, or wireless industry preferred - 1-2 years of experience in a Customer Service or leadership role - Management experience in a commissions-based sales environment. - Proven track record of achieving challenging team and individual sales goals. - Balanced multiple opposing priorities in a multifaceted environment. - Set goals, evaluated performance, and developed a high performing team. - Basic interview skills and enhanced staffing knowledge. - High school diploma or GED. - One or more years of customer service, preferably in a retail or sales environment. - Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. - At least 18 years of age - Legally authorized to work in the United States - Physical Requirements: Ability to lift ten pounds. Ability to stand for long periods of time. - Training Requirements: All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. - After you apply… You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. (This is application instruction; should be removed.) We should remove application instructions like "After you apply…". Also remove "Apply today!" etc. Thus for Requirements section we can include the list of qualifications/experience/requirements. But we also have separate Qualifications and Skills sections. We could put education under Qualifications, and skills under Skills. Let's decide: Qualifications: High school diploma or GED. (maybe also "At least 18 years of age", "Legally authorized to work in the United States"). Skills: Background in customer service, management experience, coaching, goal setting, interview skills, staffing knowledge, ability to lift ten pounds, stand for long periods, etc. But we need to avoid duplication. Let's think: The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have all these sections if they have content. We need to decide what goes where. Requirements: maybe the mandatory requirements: experience, background, etc. Qualifications: education, age, work authorization. Skills: abilities like coaching, goal setting, etc. But there is overlap; we need to ensure we don't repeat same bullet in multiple sections. Let's extract distinct items: From "What We Are Looking For...": these are more about traits/attitudes: thrives in sales environment, shares energy, sets bar high, motivates others, open to new ideas, relates well with varied people, attuned to needs, knows success when team delivers. These could be Skills or Requirements? They are more like desired attributes; could go under Skills. From "You Will Need To Have:" list includes concrete requirements: background, years experience, management experience, track record, balancing priorities, goal setting, evaluating performance, developing team, interview skills, staffing knowledge, HS diploma/GED, 1+ years customer service, willingness to work evenings/weekends/holidays Nov-Dec/peak, age 18+, legal authorization, physical lift 10 lbs, stand long periods, training requirements (NHU, SMU, ongoing training). Those are requirements/qualifications. We could put: - Requirements: experience, background, management, track record, balancing priorities, goal setting, evaluating performance, developing team, interview skills, staffing knowledge, willingness to work schedule, age, authorization, physical requirements, training requirements. - Qualifications: HS diploma or GED (maybe also "At least 18 years of age" and "Legally authorized to work in the United States" could be qualifications but they are also requirements; but we can put them under Qualifications. - Skills: traits like thriving in sales environment, sharing energy, setting bar high, motivating others, open to new ideas, relating well with varied people, attuned to needs, knowing success when team delivers, plus maybe coaching, mentoring, etc. But some of those are also in responsibilities. Better to keep simple: Use Requirements for the