Assistant General Manager

Posted 10/21/2026 • Retail Sales Leadership • 515 Fulton St, Brooklyn, NY 11201

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll encourage a sales team and create outstanding customer experiences in one of our retail stores. You'll lead a store team — developing the best sales specialists, driving sales targets, managing financials and store merchandising — and create an in-store experience that makes customers feel good about our brand and helps them choose our wireless products and services.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration. On a typical day, you'll take care of guests and confirm coworkers have what they need, lead by example on the sales floor, coach team members one-on-one, and motivate them to reach the next level of performance. You take personal ownership of both your own sales performance and your team's — your numbers reflect your leadership. You'll also handle daily operational tasks and lead the team when the General Manager is away.

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent
  • Take part in interviewing and hiring decisions for your store
  • Provide training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic
  • Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments
• Results Driven — Owning your numbers and the store's commitments
  • Take personal ownership of your own individual sales performance on the floor — lead the numbers, don't just manage them
  • Take direction from store leader on day-to-day operations while prioritizing to deliver on commitments under pressure
  • Keep score daily — track your own performance and your team's key sales metrics every day, and use that scorecard to coach in the moment rather than waiting for a weekly review
  • Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
  • Complete store opening and closing activities
  • Share collective responsibility on attaining store targets daily/weekly/monthly
• Customer Focus — Delighting customers through hands-on leadership
  • Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every time
  • Lead your team by resolving customer issues and assisting with customer transactions
  • Monitor inventory by restocking shelves with product, maintaining device security, and managing store cleanliness so every guest gets a great in-store experience
• Relationship Building — Earning commitment from your team and peers
  • Build reciprocal relationships with your team and fellow store leaders — use honest, compelling communication to earn their commitment and support
• Change Management — Championing improvement in your store
  • Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it
• Strategic Thinking — Setting goals aligned to the business
  • Set and share daily/weekly/monthly goals with sales teams
  • Own the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift, and adjust that plan as the day unfolds
• Inspirational Leadership — Leading through confidence and expertise
  • Lead by example on the sales floor, using your product expertise and confidence to influence how your team shows up for every guest

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1–2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Real career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedback

Pay

Base pay of $19.00 per hour with a targeted #All_In pay of $28.50 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Frequent contests and incentives throughout the year provide additional earning potential; top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail.