Assistant General Manager

About the Role

As the Assistant General Manager for Madison Reed, you are a vital extension of the leadership team for the Color Bars, ensuring quality, customer service, communication, and operational best practices are executed daily. You support and manage key performance indicators related to monthly sales results, client schedule optimization, retail sales, controlling labor costs, and in-house productivity.

Responsibilities

• Inspire, lead, and motivate the Colorist team through professionalism, client interactions, and handling challenging situations.
• Support the delivery of a great in-store experience for clients and staff.
• Perform color services for clients, assist walk-ins with consultations, retail sales, and bookings.
• Aid in resolving client issues to ensure high satisfaction and team morale.
• Execute opening and closing duties, manage client and employee scheduling, and process payroll.
• Audit and replenish stock for both front and back house, ensuring promotions and updates are communicated effectively.
• Troubleshoot technology using available resources.
• Follow up and resolve client NPS detractor feedback.
• Manage staff scheduling, including appointments, lunch, and break periods.
• Execute training and onboarding for new hires.
• Work evenings, weekends, and holidays as needed.

Requirements

• Active cosmetology license.
• 3+ years of hairstylist experience.
• 1+ year of managerial experience within a salon environment (highly desired).
• Proven ability to work in a fast-paced service environment.
• Strong verbal and written communication skills.
• POS/computer systems experience.