Assistant General Manager

About the role

The Comfort Inn & Suites – East Greenbush/Albany is seeking a hands‑on, dynamic Assistant General Manager with a hotel operations background. This role is responsible for day‑to‑day hotel operations with an emphasis on associate and guest relations, overseeing both back‑of‑the‑house and front‑of‑the‑house functions, developing people, driving financial results, and ensuring quality assurance. Choice Hotels experience is preferred. The position reports directly to ownership and offers significant growth potential within the organization.

Responsibilities

• Recruit, interview, and hire associates for the assigned hotel.
• Meet regularly with ownership and the regional director to review staffing, morale, and any disciplinary situations or investigations.
• Assist in new associate orientation and onboarding.
• Train and support all associates to ensure performance aligns with established hotel brand standards.
• Adhere to all company and brand standards.
• Ensure compliance with federal and state labor laws.
• Conduct ongoing staff reviews to verify adherence to policies and procedures.
• Participate in monthly reward and recognition meetings and celebrate hotel and associate achievements.
• Establish and maintain collaborative relationships with direct reports, team members, and partner hotel leadership.
• Coach and support the hotel team to effectively manage occupancy, rates, wages, and controllable expenses.
• Oversee food & beverage, housekeeping, and engineering functions.
• Assist in oversight of sales, front office, housekeeping, and restaurant operations.
• Tour and inspect the property daily, monitoring cleanliness, safety, security, product quality, and exceptional service.
• Identify areas of concern and develop strategies to improve performance.
• Recognize service issues and trends, facilitating creative solutions to ensure continuous guest satisfaction.
• Participate in sales and marketing processes and maintain ongoing community involvement.
• Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.
• Actively participate in budgeting and forecasting to maximize hotel revenue and profits.
• Perform technical and administrative duties such as profit and loss statements, analysis, yield management, capital planning, and payroll.
• Review ongoing financial reports to analyze budget, revenue, and profitability targets and take corrective action as needed.
• Balance cost controls with exceptional customer service and associate satisfaction.

Qualifications

• Previous hotel operations leadership experience.
• Demonstrated passion and sense of urgency in achieving results.
• Self‑motivated and results‑oriented.
• Willingness and ability to train and develop associates.
• Familiarity with common computer software programs.

Skills

• Excellent time‑management skills and strong people‑leadership abilities.
• Attention to detail and highly organized.
• Creative problem‑solving skills.

Schedule

Must be able to work weekends and varied hours, including evenings, weekends, and holidays.