Assistant General Manager

The Comfort Inn & Suites – East Greenbush/Albany is seeking a hands-on dynamic Assistant General Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, overseeing back of the house and front of the house, development of people, financial results and quality assurance. Choice Hotels experience preferred. Will be working directly with ownership. Must be able to work weekends. very hands on role with opportunity to grow within the organization. General Responsibilities Recruit, interview and hire associates for assigned hotel. Meet regularly with Ownership and Regional Director to review staffing, morale and any disciplinary situations/investigationsAssist in new associate orientation and onboardingTrain and support all associates and ensure performance in accordance with established hotel brand standardsAdhere to all Company and brand standardsCompliance with Federal & State Labor lawsOngoing review of staff to ensure adherence to established policies and proceduresParticipate in monthly reward and recognition meeting /celebrate hotel and associate achievementsEstablish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expensesOversight of food & beverage, housekeeping and engineer functionsAssist in oversight of Sales, Front Office, Housekeeping and Restaurant Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughoutIdentify areas of concern and develop strategies to improve performanceRecognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction resultsParticipate in sales and marketing process as well as ongoing community involvementMaintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)Active participation in budgeting and forecasting to maximize hotel revenue and profitsPerform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and PayrollOngoing financial reports review to analyze budget, revenue and profitability targets and take action as neededBalance cost controls with exceptional customer service and associate satisfaction Qualification Previous hotel operations leadership experienceDemonstrated passion and sense of urgency in the achievement of resultsExcellent time management skills, strong leader of peopleAttention to detail and highly organizedMust be self-motivated and results orientedWillingness and ability to train and develop associatesCreative problem-solving skillsFamiliar with common computer software programsMust be willing to work varied hours including evenings, weekends & holidays